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Return and Refund Policy

We want your shopping experience to be as enjoyable as possible. If you find yourself needing to return a product, please read through our return policy below for a clear understanding of the process:

1. Eligibility for Returns:

You may initiate a return within 14 days of receiving your purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:

If you wish to return an item, follow these steps: Contact our customer service team at to initiate the return process. Provide information about the product you want to return, along with the reason for the return.

3. Return Authorisation:

Our customer service team will review your request and provide you with a return authorisation if the item is eligible for return. This authorisation is crucial for processing your return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

4. Packaging and Shipping:

Pack the item securely in its original packaging, along with any accessories and documentation that came with it. Include a copy of the return authorisation inside the package. Use the provided return shipping label or follow the instructions given by our customer service team.

5. Item Inspection and Refund:

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will initiate the refund process. Please allow [30] business days for the refund to reflect in your original payment method.

6. Refund Method:

Refunds will be issued through the same payment method used for the original purchase. Depending on your bank or credit card company, it might take some time for the refund to be processed and posted.

7. Return Costs:

Return shipping costs may be covered by you unless the return is due to a defect or error on our part. Our customer service team will provide instructions on how to proceed.

8. Contact Us:

Should you have any questions or concerns about our return policy or the return process, please don't hesitate to contact our customer service team at

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


We will inform you following the reception and examination of your returned item to confirm the approval status of your refund. If your return is approved, an automatic refund will be issued to your initial payment method within 20 business days. Please keep in mind that the processing and posting of the refund by your bank or credit card company might entail some waiting time.

Should more than 20 business days have elapsed since the approval of your return and you have not received the refund, please don't hesitate to get in touch with us at

These guidelines do not apply to any returns made in accordance with consumer guarantees, or otherwise as required by law.