Our air purifiers are covered by a 12 months warranty period from the date of purchase. During this time, we guarantee that the product will be free from defects in materials and workmanship.
Our warranty includes the repair or replacement of defective parts and, when necessary, the entire product, subject to the terms and conditions outlined below.
Defects arising from faulty workmanship or manufacturing.
Malfunctions resulting from normal use in accordance with the product's guidelines. Parts or components that are deemed defective under the warranty period.
Damage caused by misuse, neglect, improper installation, or unauthorized repairs. Damage resulting from natural disasters, accidents, or external factors beyond our control. Regular maintenance, filter replacements, or cleaning is required to maintain the product's optimal performance.
If you believe your air purifier is eligible for warranty service, please follow these steps: Contact our customer service team at customer-care-au@rentokil-initial.com to initiate a warranty claim. Provide proof of purchase and a detailed description of the issue. Our team will assess the claim and guide you through the necessary steps for repair or replacement.
Our warranty does not limit or replace your rights under the Australian Consumer Law. You may be entitled to additional remedies beyond our standard warranty if the product does not meet the consumer's guarantees.
In accordance with Australian Consumer Law, Rentokil-Initial will fulfil its obligations to ensure that the products we supply are of acceptable quality and match their descriptions. Our warranty does not affect these obligations. Please retain proof of purchase, as it is essential for validating warranty claims. For more information or assistance with your warranty claim, don't hesitate to contact our customer service team at customer-care-au@rentokil-initial.com.
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